Marble Surface

Baked by Lex Cookie Contract

Payments:

Once you submit your order an invoice will be sent within 24 hours. Please pay within 48 hours or your order may be canceled. Your deposit secures your pick up date. Remaining balance is due 2 days before pick up date.

 

No Show- NO COOKIES!

Your cookies are best enjoyed fresh. Not showing up at at the agreed upon pick up time forfeits your order. A 30 minute grace period will be given. Need to reschedule? NO WORRIES! Please reach out no later than 4 days prior to your scheduled date.

Delivery Clause:

All orders are pick up only. Delivery can be an option if you live within 10 miles of St Rose Parkway in Henderson. A $25.00 delivery fee will be applied. I love a good drive, especially if there is Dutch Bros on the way!

Pickup Dates and Times:

Pickup and Delivery times are scheduled when ordering. This is because other customers need cookies too! We have bulk pick up dates to accommodate most schedules, so please be mindful of your pick up date!

Change Cutoff:

Decisions are hard. Order changes can be made 7 days before pick up date. After that, all change requests will be under consideration and a small fee will apply. 

Inspiration:

I love a good Pinterest board! But they are just that, inspiring. While they may not be a perfect replica, Baked by Lex will stay as close as possible

Covid Care:

We know times are uncertain. If you or your family has come in contact with Covid-19, please contact me to reschedule your event. Baked by LEX will freeze your cookies for 2 weeks to allow you to recover. 

In a Hurry?

While Baked by LEX can't accommodate all last minute orders, we will try our best efforts to do so. Orders placed with a turnaround time of under 2 days will require a rush fee of $25.00

Product Photography:

CHEESE!!! Baked by LEX creates one of a kind custom printed and decorated cookies. If you wish for your order to NOT be photographed, filmed, or posted please email bakingwithlex19@gmail.com 

Printed Cookies:

Colors and lighting on photos may be slightly different than what is printed on a cookie. Also, cookies in photos may not be true to size image.

Order Minimums:

There are minimum orders on all cookies. Please refer to the custom order page for prices and sizes.

It's all on you:

Once your order has been picked up or delivered what happens to your cookies and goodies in all on you! Keep them safe. Don't leave them in a hot car, don't refrigerate (but you can freeze them!), and don't drop!

Allergies:

Baked goods are often made with foods that can be known allergens. While Baked by LEX does the best they can to accommodate, they can't always accommodate allergy conscious orders. 

Cottage Food Operation:

This order has been made in a home kitchen not inspected by the Clark County Health Department. Baked by LEX is not nut free, egg free, dairy free or gluten free.

Weather Clause:

It's Nevada! How much can happen? In the event of inclement weather, your order will remain safe and then frozen for a later pick up time. Unfortunately, refunds can not be offered due to weather.

REFUNDS:

While Baked by LEX wants you to love your cookies, if you are not satisfied with your order, please return any uneaten cookies within 24 hours, so Baked by LEX can assess their condition and troubleshoot any problems. Baked by LEX will then determine if a credit may BE issued for a future order. 

Bulk Orders:

Due to custom work required for each cookie order, Baked by LEX is unable to extend discounts regardless of quantity. If you have a specific budget you're working with, feel free to reach out in advance and we will do our best to find a solution that works!

PAY means YAY!

Once your payment is received you are then confirmed and marked on the calendar. Failure to pay will not confirm an order.